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Safe handover of your vehicle

Drive Vauxhall has implemented a number of cautionary processes in order to adhere to the government guidelines around contactless delivery/collection of your vehicle.

We ask that during your appointment, you do the following:

  • Please keep to your exact appointment time
  • Late arrivals for drop off or collection will be re-scheduled
  • Please park in designated areas
  • Observe safe distancing rules
  • Follow any instructions given by members of staff
  • Strictly No Waiting within dealership
  • Leave keys in designated drop box
  • Payments by card only
  • Please use sanitising facilities provided

 

In order to protect you, your vehicle and our staff, we will ensure the following procedures are followed:

  • Sanitising products will be used on your vehicle
  • Courtesy Cars used for emergency cases only will be sanitised
  • Service Advisors and Technicians will wear Personal Protection Equipment
  • Surface areas will be sanitised
  • Safe distancing areas will be marked
  • Verbal agreements will replace any required signatures

All departments will follow strict procedures in order to adhere with the government advice around preventing the spread of COVID-19. The following health and safety processes will be followed at each of our locations with immediate effect:

1) Social Distancing Measures will be adhered to throughout our showrooms with floor markings and signs to follow in order to manage movement of customers and employees on-site

2) Hand Sanitising Stations will be available at all of our locations

3) Sneeze screens have been fitted at our showrooms to ensure the safety of our customers and our employees

4) We can now offer a Contactless Experience at our showrooms without the need for signing any physical document

5) Personal Protective Equipment (PPE) will be available to all our customers upon request and will be worn by all our employees at all times

Please be assured that each of our team members have been fully trained in all of the necessary techniques in order for us to keep everyone’s safety the highest priority. The measures that we have put in place have been audited by an external, highly rated risk assessment company.

Our dealership teams and contact centre will continue to be contactable via telephone, email or live chat so should you have any questions or concerns, please don’t hesitate to reach out to us and we’ll be happy to help.

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Drive Motor Retail Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Drive Motor Retail Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Vauxhall Finance. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Vauxhall Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Vauxhall Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.