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What is Vauxhall OnStar?

What is Vauxhall OnStar?

Vauxhall OnStar is your in-car ‘concierge service’ providing a direct link between your car and Vauxhall by using GPS technology and 4g Wi-Fi. OnStar can help with technical queries, automatically alert emergency services in the event of a crash and can even help trace your car if it is stolen! Vauxhall provides a year’s free subscription to OnStar on selected new cars, after which annual subscription costs just £79, although the wi-fi hotspot requires a 4G signal to work and will cost extra.

The diagnostic systems monitor things like your tyre pressures and engine oil level, which can be viewed using a smartphone app or e-mailed to you and dashboard warning lights can be diagnosed by an OnStar advisor, who can book your car in for service or repair if necessary. The OnStar smartphone app can remotely lock and unlock the car’s doors and pinpoint its location on a map, making forgetting where you’ve parked or searching for it in a crowded car park a thing of the past. The app also has a timer function that can be set to remind you when your parking ticket is about to expire!

What can OnStar do?

Click on any of these 7 areas for more information

Automatic Crash Response

What would you do if you had an accident and couldn't call for help?  The moment your airbag deploys, an OnStar advisor makes contact with you over the hands-free speakerphone. At the same time, the system locates your car - so emergency services can be dispatched to your side if necessary.

Wi-Fi Hotspot

Vauxhall is the first & only European car maker in its segment to make a 4G/LTE Wi-Fi Hotspot available in virtually every car in its range. The extra powerful roof antenna gives you a stable, quick internet connection for up to seven devices

Smartphone Function

Lock or unlock the doors, check oil and fuel levels or send destination details straight to your Vauxhall's navigation system. You can do all this remotely with a touch or two of OnStar's innovative Smartphone App.

Stolen Vehicle Assistance

If someone steals your car, OnStar can help find it and remotely block the ignition.

Vehicle Diagnostics

Whenever you want, you can ask OnStar to remotely chedk the health of your car.

Destination Download

No more tedious typing addresses! Your OnStar advisor will find any destination in a matter of seconds and download it directly to your Vauxhall's navigation system.


OnStar is only active as long as you want it to be. Excapt for emergencies, it will only find your car when you want it to.


If you have an accident and can’t call for help, Vauxhall OnStar reacts instantly.

The second your airbag inflates:

  • Automatic Crash Response opens a direct line to a trained Vauxhall OnStar advisor, who’ll talk to you in your chosen language (even if you’re abroad) via the hands-free speakerphone
  • Vauxhall OnStar sends a report to our Service Centre, including your location, travel direction, vehicle colour and the extent of the damage

Emergency services immediately head to the accident scene, if your vehicle report warrants it.


Broadband makes life easier and more fun, so use Vauxhall OnStar to create an in-car wi-fi hotspot.

  • Enjoy fast and stable internet access on the move.
  • Smartphones, laptops, tablets and more – your hotspot will support up to seven devices.
  • Vauxhall OnStar’s powerful roof antenna reliably connects you to high-speed internet services.


When do I need to fill up? What‘s my tyre pressure? Where did I park? Use your Vauxhall OnStar smartphone app to:

  • Display key diagnostics (like tyre pressure, fuel and oil levels) anytime, anywhere.
  • Lock and unlock your car doors remotely.
  • Locate your vehicle if you can’t remember where you last parked.
  • Once you’re close to your car, flash the lights and honk the horn to identify it.
  • Enter your destination address into your smartphone and send it to your car‘s navigation system.


If your car is not where you parked it, Vauxhall OnStar can confirm if it’s been stolen – and help you get it back.

  • Once you report the theft to the police, your Vauxhall OnStar advisor can use the crime reference number to start searching for your car.
  • Vauxhall OnStar’s GPS technology will confirm your Vauxhall’s location.
  • If the thief turns off the engine, Vauxhall OnStar can deactivate the ignition, effectively immobilising your car. The police can then recover it.


Vehicle diagnostics keep you up-to-date with your car’s health of so you can avoid unexpected repairs.

  • If you see a warning light in the dash, press the Service button. Your advisor will assess your car remotely and tell you if you need a mechanic.
  • If you do, we’ll send your nearest Vauxhall dealer’s address to your navigation system.
  • At your request, Vauxhall OnStar can also send you a monthly email showing your car‘s oil level, tyre pressure and other data, to help you stay in control.


‘Isn’t that museum around here?’ ‘Where’s that great restaurant?’ ‘Is this the stadium?’ Vauxhall OnStar is always ready to help when you’re in doubt about locations, directions or destinations.

  • Use the Service button to contact your Vauxhall OnStar advisor. They’ll pinpoint your destination and send the address to your vehicle´s navigation system.
  • Destination Download saves time and calms nerves – for example, by helping you easily switch destination en route.


You are always in complete control of what Vauxhall OnStar can and can’t do.

  • Once you’ve registered and activated Vauxhall OnStar, you can access every Vauxhall OnStar service.
  • To safeguard your security, several services (including Remote Door Lock/Unlock and Stolen Vehicle Assistance) will ask for your PIN.
  • To prevent Vauxhall OnStar from accessing your car’s location, press the Privacy button. Vauxhall OnStar will only override this request in an emergency.
  • Vauxhall OnStar will never sell on your information. Your information will only be disclosed to OnStar, its affiliated or associated companies, retailers and companies working on behalf of Vauxhall OnStar (‘selected third parties’).

Terms and conditions

Please note: OnStar is ceasing to supply the services to OnStar equipped Vauxhall cars and vans after 31 December 2020.

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Drive Motor Retail limited is an appointed representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Drive Motor Retail to act as an agent on behalf of the insurer for insurance distribution activities only.