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Free Recovery for all NHS workers on any Vauxhall

Thank You to our fantastic NHS. Free Recovery for all NHS workers
  • Vauxhall will provide Roadside Assistance for NHS Staff who drive a Vauxhall vehicle of any age or mileage during the COVID-19 pandemic
  • To access this service NHS Staff who do not have roadside assistance call the Vauxhall Assistance contact number 0800 197 2049 and quote ‘NHS Key Worker’
  • Roadside Assistance is available for NHS Staff If their vehicle breaks down at the roadside more than ¼ mile from home and is immobilized
  • If the vehicle is unable to be repaired at the roadside, a suitable recovery will be arranged for the vehicle to be taken to the nearest Vauxhall Authorised Repairer up to a distance of 10 miles from the breakdown location
  • The cost of any parts or specialist services required to complete a vehicle repair remain the customers responsibility

 

Roadside Assistance - Service Provided 

If the vehicle breaks down at the roadside more than ¼ mile from home and is immobilized, we will send out assistance to get you back on the road. This may be a permanent repair or temporary solution to keep the vehicle mobile until a permanent repair can be performed.

If we are unable to repair the vehicle at the roadside, a suitable recovery will be arranged for the vehicle to be taken to the nearest Vauxhall Authorised Repairer or Independent Motor Trader of your choice up to a distance of 10 miles from the breakdown location. 

If your vehicle is recovered we will offer a taxi journey for you and your passengers to continue the journey to a single destination up to 20 miles. 

 

Roadside Assistance - How to Engage the Service 

Please call the Vauxhall Assistance contact number 0800 197 2049 and quote ‘NHS Key Worker’

Please ensure you have to hand the following key details:

  1. The vehicle’s make, model and registration number
  2. The exact location of the vehicle – the road you are on or the nearest road junction
  3. The number of the phone you are using
  4. The cause of the breakdown, if you know it

 During the initial contact the Vauxhall Assistance team will work with you to confirm any special requirements.

 

Roadside Assistance - Services not included  

While Vauxhall Assistance aims to bring you peace-of-mind motoring, it only covers manufacturer-based or mechanical faults on your vehicle. The cost of any parts or specialist services required to complete a vehicle repair remain the customers responsibility as does any breakdown resulting from a fault that we have previously attended where the original fault has not been properly repaired or you have not followed our advice after a temporary repair. Onwards mobility is not covered after the initial recovery or taxi support to get you to the location of your work / home.

Who is covered? 

All NHS staff driving their Vauxhall vehicle upon receipt at the roadside or home of their current NHS Care Identity Number (Smart Card) or Trust ID Badge to prove their eligibility to the program.

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Drive Motor Retail Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Drive Motor Retail Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Vauxhall Finance. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Vauxhall Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Vauxhall Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.