Motability customers in Hartlepool can be sure they will receive an award-winning customer experience when they visit Vauxhall retailer, Drive Vauxhall Hartlepool, after the team has scooped a Motability Dealer Award.
The accolade is part of a programme of awards, launched by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards are judged on how a dealership delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national awards, held annually, which will be announced at the beginning of next year.
Joe Palmer, General Manager at Drive Hartlepool, comments: “We’re honoured to accept the 2nd consecutive quarterly Motability Dealer Award this year which is due to our specialist Michelle Windress. Motability is known for its very high standards and we’re incredibly proud to be recognised for our hard work and passion working in partnership with this scheme.
“We are committed to delivering this award-winning level of service to all of our customers for many more years to come.”
The Motability Scheme enables disabled drivers to use part, or all, of their disability allowance to lease a brand new car. The retailer’s Motability services include vehicle adaptations, aftersales service and access to other Motability products, to ensure worry-free motoring. There are no waiting lists, credit checks or assessment procedures to go through. Customers don’t even need a drivers’ licence; they can nominate two drivers, meaning parents or carers can apply to the scheme on behalf of a child aged three years or more.
To find out more about the vehicles and servicing offers available at Drive Hartlepool, please visit Burn Road, Hartlepool, County Durham, TS24 7LD. Alternatively call 01429 702118 or go online to www.drivevauxhall.co.uk.