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Latest information on Coronavirus from Drive Vauxhall

Drive Vauxhall are once again fully operational across all of our departments at all locations. This means that sales, service & MOT, bodyshop and repairs are fully functional and will follow strict procedures in order to adhere with the government advice around preventing the spread of COVID-19.

We are taking the spread of COVID-19 extremely seriously and the safety of our customers and staff is our number one priority.

As of the 24th July customers are politely reminded of their need to wear a face mask whilst inside any of our dealerships, as per the Government Guidelines. If you have any questions regarding our Covid 19 processes within Drive, please contact covidsafety@drivevauxhall.co.uk

The following health and safety processes will also be followed at each of our locations:

Social Distancing Measures will be adhered to throughout our showrooms, with floor markings and signs to follow in order to manage movement of customers and employees on-site
Hand Sanitising Stations will be available at all of our locations
Sneeze Screens have been fitted at our showrooms to ensure the safety of our customers and our employees
Home Deliveries are now available so we can bring your car to your door
• We can now offer a Contactless Experience at our showrooms without the need for signing any physical documents
Personal Protective Equipment (PPE) will be available to all our customers upon request and will be worn by all our employees at all times
Unaccompanied Test Drives are available upon request


Please be assured that each of our team members have been fully trained in all of the necessary techniques in order for us to keep everyone’s safety the highest priority. The measures that we have put in place have been audited by an external, highly rated risk assessment company.


Our dealership teams and contact centre will continue to be contactable via telephone, email or live chat, so should you have any questions or concerns, please don’t hesitate to reach out to us and we’ll be happy to help

Aftersales Update

If you are classed as a key worker or a vulnerable customer, we will still continue to prioritise your booking – please call us on 0330 1781 846 or email keyworkers@drivevauxhall.co.uk.
To book your vehicle in online, or to find out more about the procedures in place for a safe vehicle handover, please click here.

NHS Discount

We are also offering any NHS workers a 25% discount against any aftersales work completed until further notice as a thank you for the fantastic work you do. To qualify for the discount, proof of NHS identification will be required.

 

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MOT FAQ

Use of cars should be limited now. However, critical workers will still need their cars to get to work and make deliveries that are helping to keep the country going. However, contact should be minimised to reduce spread of COVID-19, so it has been decided that extending MOT due dates for a period, is sensible to minimise travel and contact, and to keep people who need to move, moving. 

Vehicles that have MOTs due from 30/3, will have their date moved 6 months forward – so tests due on 30th March 2020 will become due on 30th September 2020, and so on. 

The government will keep this under review to manage the spread of COVID-19.

DVSA will start moving MOT expiry dates automatically in the MOT system from 30/3. This will initially be done in a few batches, so that after a few days they are working 7 days ahead. That will mean, say, that every Tuesday – the following Tuesday’s tests are moved 6 months ahead.

Some types of test – such as vehicles coming up for their first test and some specialist vehicles may take a little longer – but this should be all automatic.

The new ‘due date’ will appear in the MOT History Service when it is amended – that will enable customers to check it has been done and they can legally use the car for getting to work as a critical worker, or getting necessary shopping.

Legal changes need to be made to allow this. They take time to get formally agreed, to ensure sufficient rigour goes into getting them right.

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Drive Motor Retail limited is an appointed representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Drive Motor Retail to act as an agent on behalf of the insurer for insurance distribution activities only.