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Latest information on Coronavirus from Drive Vauxhall

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As an essential business, our aftersales departments (workshops and bodyshops) will remain fully operational at all our locations as they have been throughout the past year, with appointment-only services, MOT tests, repairs and bodyshop work.

For sales, our showrooms remain virtually open, with our Click and Collect services available, so we will continue to be able to sell and deliver vehicles throughout this period. We are, however, unable to offer you a face-to-face appointments for any sales enquiries at this time as our showrooms will be temporarily closed. 

Our sales teams will be fully available to take enquiries for both new and used vehicles via telephone, email or live chat and we can continue to send personalised videos of any model you may wish to enquire about, whilst ensuring you receive a quick, personalised offer, for your consideration.

Please be reassured that each of our sites has approved COVID related processes and all interactions will be completed within a safe environment. These processes include (but are not limited to) the following:

1) Social Distancing Measures will be adhered to throughout our showrooms with floor markings and signs to follow in order to manage movement of customers and employees on-site

2) Hand Sanitising Stations will be available at all of our locations

3) Sneeze screens have been fitted at our showrooms to ensure the safety of our customers and our employees

4) We can now offer a Contactless Experience at our showrooms without the need for signing any physical document

5) Personal Protective Equipment (PPE) will be available to all our customers upon request and will be worn by all our employees at all times

Please be assured that each of our team members have been fully trained in all of the necessary techniques in order for us to keep everyone’s safety the highest priority. The measures that we have put in place have been audited by an external, highly rated risk assessment company.

If you are classed as a key worker or a vulnerable customer, we will still continue to prioritise your booking – please call us on 0330 1781 846 or email keyworkers@drivevauxhall.co.uk. To book your vehicle in online, or to find out more about the procedures in place for a safe vehicle handover, please click here.

 

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Drive Motor Retail Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Drive Motor Retail Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Vauxhall Finance. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Vauxhall Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Vauxhall Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.